Product Guarantee! 

We're proud of what we sell, and we guarantee every product so you can buy with confidence. Every item we sell is covered for 6 months from the date of your order against manufacturing faults or defects. 

We regret we cannot cover normal wear and tear, accidental damage, damage from incorrect or inappropriate use, or incorrect care.

If you have an item with a manufacturing defect, post it direct to us.

Send us:

1.  The item, (securely wrapped).
2.  Copy of your invoice. We regret we can NOT process your item without this proof of purchase.
3.  A short note explaining what the problem is.

Post it to (there is no need for you to pay postage):

Reply Paid No 20
Warranty Dept
Handbag Clearance   
PO Box 151 FAIRFIELD VIC 3078

We'll assess the item and if we consider that a manufacturing fault or defect does exist, and the fault can be satisfactorily repaired, we repair it. Otherwise we send you a replacement item.

Exchanging an Item

If you have simply changed your mind and wish to exchange an item for another colour or for another item, we will swap it for you.

PROVIDING;

•  We receive it strictly within 14 days of the invoice date.
•  The item has never been used.
•  It is still in the original packaging and with the original manufacturer’s swing tags attached.

Under NO circumstances can we exchange an item after the 14 days has elapsed, or if it has been used, or if it is not in the original packaging with the manufacturer’s swing tickets attached.

To exchange an item, send the item direct to us.

 Send us:

1.  The item, (securely wrapped).
2. Copy of your invoice. We regret we can NOT process your item without this proof of purchase.
3. A short note detailing the item you would like to exchange it for.
4. A cheque for $9.95 to cover handling and postage back to you.
5. A cheque for the price difference, if exchanging for a more expensive item.

Note: If you are exchanging an item for a cheaper one we are unable to refund the difference.

Post it to (you need to put stamps on in this case):

Exchange Department
Handbag Clearance
PO Box 151 FAIRFIELD VIC 3078

Please note that the Reply Paid address is for guarantee claims only, we are unable to accept delivery of items for exchange when sent without postage prepaid, nor will we accept items posted COD.

Refunds

We regret we are not able to issue you a refund if you have simply changed your mind.

Product Condition

All the products we sell are new items. Products marked FS is the description are new floorstock items, which means they have been on display in a retail environment and may have been handled by prospective customers or sales staff. They will usually have the manufacturers swing tickets on them and be in original packaging. Every FS item is examined for damage or defects before being put into stock for sale at Handbag Clearance.